Returns & Exchanges
At Spring Hill Nurseries, we stand behind our products with a lifetime guarantee; if your plants do not thrive or you are unsatisfied with your order, we will provide a replacement or a merchandise credit. We aim to ensure your garden succeeds by providing high-quality perennials, trees, and shrubs delivered at the ideal planting time.
Check Your Guarantee
Review our Lifetime Guarantee policy to ensure your items are eligible for a replacement or merchandise credit based on the specific plant type and season.
Contact Customer Support
Reach out to our gardening experts via our online contact form or by phone with your order number and details regarding the condition of your plants.
Submit Documentation
In some cases, we may request a photo of the plant or the original shipping label to help our horticulturists diagnose issues and improve our shipping processes.
Receive Resolution
Once your request is processed, we will issue a merchandise credit for the full purchase price or schedule a replacement shipment for the next available planting season.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing